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Privacy Policy

At Christchurch Bed & Breakfast, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website https://www.christchurchbedandbreakfast.co.uk, make an enquiry, or stay with us.

1. Who We Are

Christchurch Bed & Breakfast is a privately run accommodation provider located in Christchurch, Dorset. This policy applies to all personal data collected through our website, direct communications, and booking processes.

2. Information We Collect

We may collect and process the following personal information:

  • Full name

  • Email address

  • Phone number

  • Booking details (check-in/check-out dates, party size, preferences)

  • Payment information (processed securely via third-party providers)

  • Special requests or dietary requirements

  • IP address and browsing behaviour (via cookies and analytics tools)

3. How We Use Your Information

We use your data to:

  • Respond to enquiries and confirm reservations

  • Manage your booking and provide guest services

  • Send confirmations and pre-arrival information

  • Improve our website and customer experience

  • Comply with legal and financial obligations

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

In accordance with the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

  • Contract – to manage bookings and deliver our services

  • Legitimate interests – to run and improve our business

  • Legal obligation – to comply with accounting, safety, or legal requirements

  • Consent – where you have opted in to receive newsletters or promotional information (if applicable)

5. Sharing Your Information

We may share your personal data only when necessary, such as with:

  • Payment processors (e.g. card providers or online booking systems)

  • Regulatory or legal authorities, if required by law

  • Website or IT service providers supporting our operations

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Security

We are committed to keeping your information secure. We use appropriate physical, electronic and managerial procedures to prevent unauthorised access or disclosure of your personal data.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes it was collected for, including for legal, accounting or insurance requirements.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time (where applicable)

  • Object to or restrict certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us directly.

9. Cookies and Website Tracking

Our website uses cookies to enhance functionality and understand how visitors use the site. You can choose to accept or decline cookies via your browser settings. For more information, please refer to our Cookie Policy (if available).

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Christchurch Bed & Breakfast
Website: https://www.christchurchbedandbreakfast.co.uk

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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